Warranty Policy

Is the delivery externally damaged or already opened?

Please contact us immediately at the following email address: [email protected]
Or call: +49 - (0)2151 51 889 51

Please note:

Damages or partial losses must be reported to us in writing within 7 days of delivery. After notification, we will contact the respective carrier. Please understand that processing may take approximately 14 days (from receipt of the complaint).

Is the delivery externally undamaged, but the goods are damaged?

Leave the entire packaging and goods unchanged and report the damage to us immediately at NXpower GmbH, Phone: +49 - (0)2151 51 889 51 or email: [email protected]

Are items missing from your delivery?

If the item is listed on the invoice but not included in your delivery, please inform us within 2 working days of receiving the delivery by phone at +49 - (0)2151 51 889 51 or by email at: [email protected]. We will process your complaint promptly.

Is there an incorrect item in your delivery?

If the item deviates from the description or is incorrect, please inform us within 2 working days of receiving the delivery by phone at +49 - (0)2151 51 889 51 or by email at: [email protected]. We will process your complaint promptly.

Warranty Handling

All desktop PCs from iBUYPOWER® Computer are covered by a 3-year pickup and return warranty, meaning the product will be picked up, repaired, and returned to you in the event of damage. Before sending in the product, the customer service must be notified within the warranty period to claim the warranty.

iBUYPOWER® Computer

NXpower GmbH Bischofstr. 80 47809 Krefeld Germany
Phone: +49 – (0)2151 51 889 55 (Free from the German landline, different prices may apply from mobile networks.)
Fax: +49 – (0)2151 51 889 28
Email: [email protected]

Our customer service will provide you with an RMA number "Return Material Authorization," after which a pickup will be arranged to the address you provide via DHL. You can also arrange the shipping yourself, for which we will provide you with a free DHL return label.

If you have identified a defective component in an iBUYPOWER® Computer product with the help of our technical support or on your own, you can claim the component individually within the warranty period either from us or the manufacturer.

Packaging

Products sent for warranty services must be carefully packed in a sturdy box and secured with sufficient packing material. We recommend keeping the original box and packing materials. Additionally, we recommend removing the graphics card and packing it separately in a secure box.

Products proven to be damaged during transport due to your negligence and improper packaging will be returned directly to the sender after we contact you about this.

Data Backup

NXpower GmbH is not liable for the loss of confidential or personal data that may be in the product when sent to NXpower GmbH. NXpower GmbH is not responsible for the recovery or reinstallation of any data or programs, except for the software installed by iBUYPOWER® Computer during manufacturing. Therefore, we strongly recommend that you regularly back up all personal data, especially before handing the device over to NXpower GmbH.

Warranty Exclusion

The warranty automatically expires if the product is physically damaged or defects are caused by the following:

Damages caused by accidents, natural disasters, intentional or improper use, misuse, neglect/faulty maintenance, or abnormal operating conditions.
Use in an unsuitable operating environment.
Damages due to incorrect installation, operation, incorrect connection of peripherals (e.g., monitor, keyboard), or modifications to the PC system not expressly approved.
Damages due to external electrical or other incidents/accidents.
Damages caused by third-party software or viruses.

Liability Limitation

At most, the simple value of the goods at the time of delivery will be replaced.

If it turns out that you have raised defect claims through gross negligence or intentionally when there is no defect or no defect claims exist due to the defect, you are obliged to reimburse all expenses and damages incurred by our claim. The claim for damages and reimbursement is fixed at 50 EUR. We reserve the right to prove higher expenses and damages.